Refund & Exchange Policy

Refunds:

  1. Eligibility: You may return unopened and sealed productswithin 14 days of deliveryfor a full refund.
  2. Process:
    • Return the item to our warehouse.
    • Refunds will be processed to your original payment methodafter verifying the item’s condition.

Exchanges:

  1. Eligibility: Products with quality issues or defectswithin 30 days of deliveryqualify for exchange.
  2. Steps:
    • Contact us at [email protected]to obtain a return shipping label.
    • Ship the faulty item back for inspection.
    • Upon verification, we will:
      • Send a replacement product, or
      • Issue a refundvia your original payment method.

Important Notes:

  • All returns/exchanges require prior approvalvia email.
  • Refunds/exchanges are not availablefor opened, used, or physically damaged items.
  • Shipping costs for returns are the responsibility of the customer unless the fault is confirmed by our team.

Final Interpretation

ozvape-shop.com reserves the right to make the final interpretation of this refund and exchange policy.

Need help?

Contact us at [email protected]. for questions related to refunds and returns.